More Microsoft Office Lessons Learned Template images. Templates Support Office blog Subscribe. Of slides and presentations—helping everyone get more out of Microsoft Office. What we learned using Office Mix. Quick Summary A survey that can be sent to team members during or after a project, to solicit their feedback on how the project was conducted. MS Word, 60kb What this is A survey that can be sent to team members during or after a project, to solicit their feedback on how the project was conducted. It applies to any project; and questions can easily be added to focus on additional areas for your project. Why it's useful To capture lessons learned from the project while they're fresh in people's mind. The results can be summarized and recommendations passed on to future teams. How to use it Send this survey through email or on paper to members of the project team. Let them know that results can be kept anonymous (to encourage people to be frank in their assessments). ![]() ![]() Send out this survey before any group 'lessons learned' meetings. The feedback you receive from the survey can help point to particular areas that should get special exploration in the group lessons learned meeting. ![]() ![]() Exchange Online Recoverable Items folder quota Issue: The Recoverable Items folder has a quota of 30 gigabyte (GB); this quota isn’t charged against the quota for the user's primary mailbox. But when a mailbox is on litigation hold none of the items in the Recoverable Items folder are permanently deleted. This makes it possible to reach or exceed the 30 GB quota for the Recoverable Items folder. Lesson learnt: If this happens, you can contact Office 365 support to request an increase of the Recoverable Items quota for a mailbox on litigation hold. We don’t directly call this out in the Exchange Online service description, however we do state limits for the number of messages per folder in the Recoverable Items folder. Reference: Move mailbox fails Issue: Move mailbox in a hybrid environment with Exchange 2013 fails in EAC with an error message `the connection to the server could not be completed'. However, the same move works fine when executed in PowerShell. Lesson learnt: The password for the account that was configured in the migration endpoint had expired or was reset, either create a new migration endpoint or update the password in the existing owner. Cannot off-board remote mailbox Issue: If you create a remote mailbox, you cannot off-board it unless you take the GUID of the tenant mailbox (msExchMailboxGUID) and write it in to the on-premises user object. Mailboxes that have been migrated from on-premises won't have the problem, as DirSync syncs this attribute from on-premises. Lesson learnt: This is by design and you would need to run the below and ensure its added to the customers off-boarding process. On Office 365: Get-Mailbox| Select Name,ExchangeGUID On-prem: Set-MailUser -ExchangeGuid. Synchronize Public Folders to Distribution Groups in Office 365 Issue: Synchronize Public Folders to Distribution Groups in Office 365 Lesson learnt: Cannot send mail after changing certificate Issue: Customer has configured an Exchange 2010 SP3 based hybrid. They had to replace the certificate used for mail flow and a few other hybrid configuration related things. After doing so, EXO users could no longer send mail to on-premises Exchange users. After some troubleshooting (which included looking in the receive connector protocol logs), I found out that EOP tried to establish SMTP sessions to the default receiver connector and not the Inbound Office 365 connector created by the HCW. Via the protocol logs, I also noticed that the source IP address wasn't from the EOP IP range, but appeared to be one from the on-premises environment.
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